IT Support II

JOB TITLE:                IT Support II

DEPARTMENT:         Information Technology

REPORTS TO:           Lower Sioux IT Director

FLSA STATUS:           Non-Exempt

SALARY GRADE:      BFN    

EXPERIENCE AND QUALIFICATIONS:

• Degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience.
• Minimum of three years of experience in network and systems administration.
• Proficiency in managing computer networks, servers, and associated hardware and software.
• Strong understanding of network protocols, security practices, and system integration.
• Excellent troubleshooting and problem-solving skills.
• Exceptional customer service and communication skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Desktop PC support and troubleshooting.
• Design, implement, and maintain computer networks, servers, and related infrastructure.
• Provide technical support and guidance to end users on network and systems-related issues.
• Utilize ticketing system to document, prioritize, and track support requests and system changes.
• Perform routine maintenance and upgrades on network devices, servers, and software.
• Monitor network performance and security and implement necessary adjustments to ensure optimal operation.
• Manage user accounts, permissions, and access controls.
• Conduct regular backups and disaster recovery procedures.
• Collaborate with vendors and third-party providers to resolve technical issues and procure necessary equipment and services.
• Develop and maintain documentation for network and systems configurations, procedures, and policies.
• Assist in the evaluation and implementation of new technologies to enhance network and systems capabilities.
• Participate in on-call rotation and respond to after-hours emergencies as needed.
• Adhere to security standards and policies to safeguard sensitive data and systems.
• Perform other duties as assigned.

SKILLS KNOWLEDGE AND ATTRIBUTES:

• Strong knowledge of network protocols, including TCP/IP, DNS, DHCP, VLANs, and VPNs.
• Proficiency in managing Windows and Linux server environments.
• Experience with virtualization technologies such as VMware or Hyper-V.
• Familiarity with network monitoring tools and security protocols.
• Excellent analytical and troubleshooting abilities.
• Ability to communicate technical concepts effectively to both technical and non-technical audiences.
• Proactive approach to identifying and addressing potential issues.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Commitment to maintaining confidentiality and adhering to ethical standards.

• Thorough knowledge of HITECH security standards.
• Sensitivity to Native American Culture.
• Dependable and ethical work ethic.

PHYSICAL REQUIREMENTS:

• Normal mobility throughout the property.
• Able to pull networking cable throughout the property.

• Able to work under stressful conditions.

ETHICS CODE:

I will not offer, solicit or otherwise enter into any agreement or transaction for personal use or advancement with any vendor or potential vendor.  I understand that there can be no conflict of interest between myself and vendors or potential vendors.

CONFIDENTIALY STATEMENT:

I fully understand the nature of the business information contained in the Information Systems and the necessity for confidentiality in handling that information.  I also understand that all information contained in the Information Systems is the sole property of the Lower Sioux Indian Community and that disclosure of the information to customers or employees without consent of the Lower Sioux Indian Community is a breach of confidence.  Breach of this confidence is subject to disciplinary action up to and including termination.

DISCLAIMER:

This job description is not exhaustive and may be subject to revisions based on changing circumstances. Employees are expected to adhere to policy and procedural changes during their employment.

By accepting employment, you agree to fulfill the duties and responsibilities outlined above and comply with any policy or procedural changes that may occur during your tenure with the Lower Sioux Indian Community.